So we know the ensemble mean is the control run ran 20 more times with slightly different initial conditions and those 20 members (and the control) are then averaged together to give the mean. The control itself is called a control because it controls for deterministic run (OP run) error in initial conditions, and in order to control for this error it must be ran at a lower resolution to create spread (for a lack of a better word)
The thing is, the control has snow. In fact, it has had snowfall for rdu for 4 of the last 5 model runs. The likely reason the Operational itself doesn't is due to the higher resolution and how chaotic the pattern is, but most definitely due to the higher resolution (it essentially chooses one path to go down, the snowless one, and keeps going). Also, usually when the control doesn't have snow, the ensemble members and mean snowfall diminishes. When it has snow, it increases.
The whole idea behind ensemble means is that the ensemble itself has more skill in the LR where the operational doesn't...so this is why most say don't look at the OP...it can sometimes lead you down the wrong path (fools gold in the sense of a super storm on a random run, or it can also lead you to not see the potential in an upcoming pattern). This is why I usually look at ensembles firs thing in the morning and not Op runs.